> ## Documentation Index
> Fetch the complete documentation index at: https://help.dreamcast.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Check bounced orders

> See orders that failed or were reversed, broken down by ticket type.

The **Bounced** report under **Insight** shows orders that didn't go through cleanly — for example, payments that were charged but not completed. Open **Insight → Bounced** to see it.

![The Bounced report showing total bounced orders and the summary by ticket type](https://mintcdn.com/dreamcast-4085c99b/_o5Se_NeT7nv_9IS/images/regplus-insight-bounced.jpg?fit=max\&auto=format\&n=_o5Se_NeT7nv_9IS\&q=85\&s=2ea2cbebd2f541aef9616c35ba0b9d9c)

## Quick Summary

The cards at the top give you the totals:

* **Total Bounced Orders** — how many orders bounced.
* **Total Bounced Users** — how many people those orders belong to.

## Bounced Summary

The table breaks the bounced orders down by ticket type, with orders and sales split across online and on-ground channels. Use the **Currency** selector to switch the figures between currencies.

## Filter by date

Use the date range at the top and click **Apply Filter** to focus on a specific period.

> [!TIP]
>
> A high number of bounced orders usually points to payment issues at checkout. Cross-check with **Pending Payments** in the Financial report, and review your payment gateway setup if the number keeps climbing.


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