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In short: If a guest needs to be on a different ticket type, the reliable way is to cancel their current registration and add them again under the new ticket type.

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Move a guest

1

Cancel the current registration

Go to Registrations → Categories, click Manage on the guest’s current ticket type, open the Guests tab, and from the guest’s ⋮ menu choose Cancel Registration.
The guest actions menu with Cancel Registration
2

Add them to the new ticket type

Open the ticket type you want to move them to, go to its Guests tab, click Add Guests → Invite, and enter the guest’s details. See Add a guest manually.
If the original ticket was paid, cancelling here does not refund the guest — handle any refund through your payment provider. See Issue a refund.
Ticket changes and transfers are tracked in Insight → Attendee Dynamics, under Category Changed and Ticket Transferred.

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What’s next?

Add a guest manually

Add them to the new ticket type.

Manage registrants

Find and manage guests.