Send a guest’s confirmation and ticket again if they didn’t get it.
In short: If a guest says they never got their confirmation or ticket, you can send it again from their record — by email or WhatsApp — without re-registering them.
Go to Registrations → Categories, click Manage on the guest’s ticket type, and open the Guests tab.
2
Resend
From the guest’s ⋮ menu, choose Resend Email or Resend WhatsApp.
Ask the guest to check their spam folder first. If their email or phone is wrong, fix it on their record (open the guest and Edit Details) before you resend. You can see email delivery under Insight → Marketing & Traffic.
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