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In short: You can collect payments through the built-in Platform gateway with no setup, or connect your own Razorpay account so money settles directly to you. This guide covers connecting your own Razorpay, field by field.
Happy to use the built-in gateway? You don’t need this guide — the Platform gateway is on by default and settles to your payout account. Connect your own Razorpay only if you want payments to go straight into your Razorpay account.

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What you’ll need

  • A Razorpay account with KYC completed and live payments activated (test mode works for trials).
  • Access to Payments → Configurations in your Reg Plus event.
  • About 10 minutes, with your Razorpay dashboard open in another tab.
The setup has four steps: open the connection form in Reg Plus, get your keys from Razorpay, add a webhook in Razorpay using the URLs Reg Plus gives you, then paste everything back and save.

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Step 1 — Open the Razorpay connection form

1

Go to Payments

In your event, open Payments → Configurations.
The Payments Configurations screen with the platform gateway and Add Other button
2

Add Razorpay

Under Other gateways, click Add Other and choose Razorpay. The connection form opens.
The Add Payment Gateway form for Razorpay with API key, client secret, webhook secret and webhook URLs
Keep this form open — it shows two Webhook URLs you’ll need in Step 3, and it’s where you paste your keys in Step 4.

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Step 2 — Get your keys from Razorpay

In a separate tab, sign in to your Razorpay Dashboard.
1

Open API Keys

Go to Settings → API Keys.
2

Generate a key

Choose the mode — Test for trials or Live for real payments — and generate a key. Razorpay gives you a Key ID and a Key Secret.
3

Copy both values

Copy the Key ID and the Key Secret somewhere safe. The Key Secret is shown only once — if you lose it you must regenerate the pair.
Test and Live keys are separate. Use Test keys while trying things out, then switch to Live keys before you take real bookings.

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Step 3 — Add a webhook in Razorpay

The webhook lets Razorpay tell Reg Plus the instant a payment succeeds, so bookings confirm on their own.
1

Open Webhooks in Razorpay

In the Razorpay Dashboard, go to Settings → Webhooks and click Add New Webhook.
2

Paste the Webhook URL

Copy the Webhook URL from the Reg Plus form (the copy icon beside it) and paste it into Razorpay. If you run on-ground check-in, add a second webhook with the OnGround webhook URL too.
3

Set a webhook secret

Create a webhook secret (any strong phrase) and enter it in Razorpay. Keep a copy — the same secret goes into Reg Plus.
4

Select events and save

Select the payment events (such as payment.captured), then save the webhook.

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Step 4 — Finish the connection in Reg Plus

Back in the Reg Plus Razorpay form, fill each field as below, then click Save & Connect.
Your keys are encrypted and used only to process this event’s payments. Enter them yourself and never share your Key Secret with anyone over chat or email.

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Test before you go live

Make a test booking on your event page and check the order shows as paid in Insight → Financial. If a payment is charged but the booking doesn’t confirm, the webhook is almost always the cause.

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Troubleshooting & FAQ

This means Razorpay couldn’t reach the webhook. Re-open Settings → Webhooks in Razorpay and check the Webhook URL matches the one in Reg Plus exactly, that the webhook secret is identical on both sides, and that payment.captured is one of the selected events.
The gateway applies to the whole event’s checkout. You choose one active gateway for the event rather than per ticket type.
Refund the guest in your Razorpay dashboard, then cancel their registration in Reg Plus so your counts update. See Issue a refund.
No. Money settles inside your own Razorpay account on Razorpay’s settlement schedule. Reg Plus only holds the API keys needed to create and confirm payments.
Generate Live API keys in Razorpay, add a Live-mode webhook with the same URL and secret, then update the Api Key and Client Secret in Reg Plus with the live values and save again.

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What’s next?

Set up Stripe

Connect Stripe for international cards.

Check bounced orders

Spot payments that didn’t complete.